Drive-Thru Employee Refuses to Serve Mom With Screaming Toddler

When it comes to customer service, the phrase “the customer is always right” circulates constantly.

However, in this instance, the customer may not have been right, according to social media users.

Taking a Different Side

A TikTok video has been circulating of a woman at a Panera drive-thru trying to place an order while her toddler was screaming.

The employee then refused her service because he was distracted by the toddler and could not understand what the woman was saying.

TikTok Reacts