Fasten your seatbelts, folks! This isn’t your everyday tale of reservations gone wrong, but a journey teeming with red flags, twists, and turns that would make even the most seasoned hotelier go, ‘Wait, what?’
Read on to get the full scoop!
Puzzling Dual Bookings
The narrative unfolds with an odd pair of bookings – an advance one-night reservation followed by a three-nighter.
The guest wanted to stay in the same room, which seemed reasonable…except for the red flags soon to pop up.
Their Card Was Denied
In a foreboding turn of events, the credit card linked to the first reservation was denied.
A Loyalty Program Labyrinth
Not only that, but OP (the original poster) noticed that the guest wasn’t a member of the hotel’s loyalty program.
It was an unusual twist, considering the reservation was made using points from the loyalty program.
Cash Payment or a Con Game?
OP rang up the guest, who surprisingly declared an intention to pay in cash.
Alarm bells were ringing louder when he suggested using the credit card from the second booking, which was also declined.
A Problematic Prepay and Management Missteps
OP knew something was up, so she quickly relayed the situation to the hotel’s general manager.
But the manager ignored the glaring warning signs and decided to let the guest arrive and provide a credit card anyway!
Unraveling the Reservation Riddle
The plot thickened when the loyalty program hotline agent revealed that the reservation was a family affair!
The member was the guest’s wife who was not attending, the reservation was in the husband’s name, and their 18-year-old son was expected to provide the credit card.
Fraud Alarm Sounding
This absurdity had OP’s fraud detector hitting peak levels. How did a prepaid reservation go through with a declined credit card, and how did an 18-year-old end up being the prospective cardholder?
Refusal to Refund: A Tangled Tale
Despite OP’s advice to cancel and refund the perplexing reservations, neither the general manager nor the reservations specialist agreed to it.
Faltering Faith in the System
This whirlwind of a reservation had left OP questioning the efficacy of their reservation system.
How could such an incident take place without any checks and balances in place?
It Was Sketchy as Hell
The situation was left hanging by a thread, the guest yet to arrive and provide a valid card, and OP left flabbergasted.
How far should service providers go to accomodate unusual reservations like this one?
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The post This Hotel Employee Had to Handle the Most Bizarre Booking She’d Ever Seen first appeared on Career Step Up
Featured Image Credit: Shutterstock / Krakenimages.com. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.