OP manages a bustling beachfront hotel which hits peak occupancy during summer, with room prices soaring to a hefty $300 per night. Things were going smoothly, until one guest decided not to show up…
The Case of the Vanishing Guest
A mysterious guest booked two rooms for a long weekend, only to disappear without a trace when the weekend came.
The No-Show Policy Strikes
OP’s hotel, like many others, adheres to a no-show policy.
If you fail to turn up, you’re charged for one night per room. The absent guest was hit with a solid $500 fee.
Unawareness or Carelessness?
Regardless of whether he was ignorant of or indifferent to this policy, the rude awakening was waiting in his credit card bill. Suffice it to say, he didn’t take it lightly!
The Furious Face-Off
Upon seeing the charges, the irate guest contacted OP. OP calmly explained the hotel’s policy and denied any possibility of a refund.
His reaction? A storm of threats and slurs!
Raising a Dispute
Defiant, the man declared he would dispute the charge with his bank.
OP warned him about potential fallout, but he disregarded it.
A False Sense of Victory
When his bank temporarily refunded the disputed amount, he hastily called OP, boasting about his victory. But he missed one crucial fact.
Misconstruing the Procedure
The guest thought the bank’s refund was permanent. In reality, it was a provisional measure, assuming his dispute held merit. It did not.
Revealing the Reality
Armed with compelling proof of the guest’s intentional booking and policy awareness, OP’s hotel won the dispute.
Consequently, the bank charged him for the temporary refund.
Shooting the Messenger
In his subsequent call, he was in utter disbelief and denial. He insisted that OP’s hotel should bear his bank fee, since the dispute originated there.
OP had no option but to refuse and conclude the conversation.
Last-Ditch Attempt to Evade Accountability
His final ploy? Asserting that his credit card company threatened to send his bill to collections.
He now demanded $800 to cover the accrued interest charges.
Shutting the Chapter
Exasperated, OP reminded him of his personal accountability for his financial actions, and told him to stop calling the hotel.
Despite sound advice, it seems that some people prefer to learn their lessons the hard way.
Maybe this customer will pay more attention to hotel policies moving forward!
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The post This Entitled Hotel Guest Learned That Not All Rules Are Made to Be Broken first appeared on Career Step Up.
Featured Image Credit: Shutterstock / Rachata Teyparsit. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.